The websites www.lacroa.hr  (hereinafter Websites) are owned by the company LA-CHRIS Ltd. LA-CHRIS Ltd. enables the use of the contents and services on the Website which are regulated by these Purchase terms.

 

Purchase terms prescribe the terms and conditions for the users of the Website.

 

By using the Website, the users express their agreement with the Purchase terms.

 

The users agree to use the Website in accordance with the Purchase terms.

 

The Websites can be unavailable due to maintenance or unforeseen circumstances which are beyond the control of the company LA-CHRIS Ltd. The company will attempt to resolve any lack of availability in the shortest possible time.

 

All materials published on the Websites are the intellectual property of the company LA-CHRIS Ltd. and may be used exclusively with the explicit permission of the copyright holder and the holder of trademark and/or design.

 

The users may send their questions and comments by mail or e-mail. LA-CHRIS Ltd. will send a written reply by mail or e-mail within the legal deadline.

 

 

A buyer is a natural or legal person who has ordered at least one product and paid for the ordered product via the Websites.

 

A legal person shall be consider a buyer if the data about the legal person are entered into the customer data. A natural person shall be considered a buyer if the data about the natural person are entered into the customer data.

 

BUSINESS CAPACITY

 

The person who places an order has to be over the age of 18 (business capacity) for the order to be valid.

 

PERSONAL DATA

 

 

 

The buyer is responsible for the validity and completeness of the data entered while using the Website.

 

LA-CHRIS Ltd. retains the right to change the Purchase terms. The Purchase terms may be changed without a prior announcement and the company shall undertake to inform all registered users via e-mail addresses they have entered upon registration.

 

All potential changes will be applied to the usage of the Websites.

 

PRICE

 

LA-CHRIS Ltd. agrees to clearly, visibly and legibly display the retail price pursuant to Article 7 of the Consumer Protection Act (OG 41/14, 110/15, 14/19). All prices shall be expressed in the Croatian national currency, HRK with VAT. The costs of payment, delivery and/or interbank transaction are not included in the price.

 

LA-CHRIS Ltd. shall, pursuant to their decisions, put certain products on special offer at the price which is lower than the price of these products in the ordinary course of trade. LA-CHRIS Ltd. agrees to clearly, visibly and legibly state the duration of special offers.

 

After the expiry of a special offer, LA-CHRIS Ltd. shall not accept orders under the conditions which related to the special offer.

 

Prices of all products are informational and subject to change without a prior announcement.

 

PRODUCT DATA

 

All product data on the Website are made in accordance with the database of the company LA-CHRIS Ltd.

 

Product photographs are symbolic and for information purposes only. The photographs do not have to always and in all details correspond to the products that are the subject of an order. LA-CHRIS Ltd. particularly emphasises that the visual identity of the product presented in a photograph does not have to match the actual appearance of the product. This relates to the monitor settings at the buyer’s PC, the differences in the perception of colours as the buyer sees them on the device used for viewing etc. In case of discrepancy between the product presented on the photograph and the delivered product, it shall not be regarded as a product defect.

 

The product data displayed on the Websites are subject to defects and irregularities in their operation, mistakes in spelling etc. LA-CHRIS Ltd. retains the right to unilaterally terminate a contract in case of obvious errors or irregularities regarding the information about the products.

 

PRODUCT AVAILABILITY

 

Only the products listed as available in stock can be ordered.

 

The information about the product availability may not reflect actual availability in case of simultaneous orders by several users on the Website.

 

If the ordered product is not available, the buyer will be informed about the unavailability, the expected availability and options of available substitute products.

 

 

Product details are listed next to each product – the name of the product, short description, price, quantity.

 

By clicking on the "Add to Basket” button, an item is added to the "Basket”.The prices displayed on the Websites next to individual products are expressed with the VAT included in the price.

 

The delivery price is stated below the basket.By accessing the "Basket”, the buyer has an insight into the selected products, their quantity and price.

 

The product placed in the Shopping Basket is bought by clicking the "BUY” button.

 

During the shopping the buyer accesses the order form which he/she is requested to fill out with their personal data.

 

After receiving all the required data from the order, there will be a notification on the screen about the placement of an order by the buyer, and the buyer will receive a confirmation of the order via e-mail.

 

 

The products are ordered by selection, using the menu and filling out the form with the data on the Website.

 

The product is considered ordered when the buyer undergoes the entire process of ordering on the Website.

 

The order is considered placed at the moment it is delivered via the Website electronically or by telephone.

 

At the moment when the order is placed, LA-CHRIS Ltd. shall inform the buyer via e-mail that the product has been successfully ordered.

 

The contract shall be considered concluded at the moment when LA-CHRIS Ltd. receives a payment confirmation.

 

If the product has been ordered, and online banking, cash on delivery, bank transfer or money order was selected as a mode of payment, LA-CHRIS Ltd. is obliged to reserve a product in the storage in the duration of three (3) business days, not including Saturdays. After the expiry of three (3) business days from the receipt of the order, LA-CHRIS Ltd. does not guarantee the product availability.

 

 

Supported modes of payment are:

 

When selecting payment by cards, by clicking the "BUY” button, the buyer will be redirected to a separate window into which all the requested data are entered. Upon selecting the payment via online banking or by cash on delivery, the buyer will receive an e-mail containing an offer.

 

After completing the payment, in case that LA-CHRIS Ltd. does not dispose with the ordered product in stock, the buyer will be notified about it in due time and a refund of the paid amount will be made. The buyer bears the risk for the accuracy and truthfulness of the submitted data.

 

When selecting online banking as a mode of payment, the product will be delivered after the payment has been received. In case that your payment is not received within the following three (3) business days, we will consider that you have withdrawn from the purchase.

 

The invoice for the order will be delivered in the shipment together with the ordered products.

 

 

LA-CHRIS Ltd. shall occasionally give away coupons for special promotions, benefits and discounts.

 

The coupons may be limited in duration and by the number of use. Additionally, discounts can be applicable for one product only, for a limited selection of products or for action sales. All the rules on discounts shall be clearly indicated on the occasion of coupon giveaways.

 

 

The products may be ordered for delivery on the territory of the Republic of Croatia, in accordance with the conditions which apply to all areas of delivery. The delivery within the territory of the Republic of Croatia is performed through the carrier chosen by LA-CHRIS Ltd.

 

Delivery price includes the product packaging.

 

The price of the product does not include the delivery, unless it is listed otherwise.

 

DELIVERY PRICE

 

 

The delivery is performed in accordance with the terms of using a delivery service, and it is considered performed at the moment of takeover by a buyer. The seller bears the risk due to accidental destruction or damage until the delivery of the product to the buyer, and at the moment of delivery the risk transfers to the buyer.

 

DELIVERY DEADLINES

 

The maximum time of delivery is three (3) to five (5) business days from the moment of placing the order or payment, depending on the selected mode of payment. The delivery to islands is performed according to the schedule of the delivery service and it can last longer than the aforementioned duration.

 

In case that the buyer orders products and refuses to accept them, we retain the right to withhold the amount equal to the costs of the delivery and other handling costs from the amount paid. 

 

 

LA-CHRIS Ltd. is liable for material defects of the products that it sells on its Websites in accordance with the regulations of the Republic of Croatia, especially the Law of obligations.

 

The ordered products are packaged in such a manner as to protect them from damage by the usual handling in transport i.e. delivery

 

.In case that the package has been damaged during the delivery, and such damage is visible during the takeover of the package, we recommend that the buyer refuses to accept the receipt of the same because of the possibility that the product inside the package is damaged as well.

 

On the occasion of the refusal to accept the products, the delivery service will fill out the damage report and return the package, with the note that the package contains a defect.

 

If the product has any defect that the buyer detects after opening the package, the buyer who informs the seller about the defect timely and regularly has the rights guaranteed by the Law of obligations.

 

 

If the buyer is dissatisfied for any reason, he or she may send a complaint in writing via e-mail to inforacroa.hr or by mail to the address: La-Chris Ltd., Aleja tišine 2, 10040 Zagreb.

 

LA-CHRIS Ltd. shall acknowledge the receipt of the complaint in writing without delay and shall answer within the deadline prescribed by the Consumer Protection Act.

 

 

The buyer can unilaterally terminate the contract within fourteen (14) days without stating the reasons.

 

The buyer does not have the right of unilateral termination of contract if:

1. the object of the contract has been sealed for health or hygiene reasons and therefore is not suitable for return if it was unsealed after the delivery;

 

2. the object of the contract are goods that due to their nature are inseparably mixed with other things after the delivery;

 

3. the object of the contract are goods which are liable to deteriorate easily or the goods which expire rapidly.

 

In order to exercise the right to a unilateral termination of the contract, the buyer has to inform the seller about their decision to unilaterally terminate the contract before the expiry of the deadline by an unambiguous statement sent by mail or e-mail in which they state their name and surname, address, telephone number and/or e-mail address.

 

The buyer can fill out an online form for the unilateral termination of contract and send it electronically. The confirmation of receipt of the information on unilateral termination of the contract will be sent without delay via e-mail.

 

The deadline for the unilateral termination of contract of fourteen (14) days starts from the day on which the goods which constitute the object of the contract were handed over.

 

If the buyer unilaterally terminates the contract, LA-CHRIS Ltd. is obliged to refund the money, including the costs of delivery without delay, and by latest within fourteen (14) days from the day on which LA-CHRIS Ltd. received the product return or after the proof that the goods were sent back was received.

 

The refund will be made in the same manner that the payment was made. In case that the buyer agrees to another manner of refund, there will be no charges for the refund.The buyer is liable for any deterioration in the value of the goods that was the result of handling the goods, apart from those that were necessary in order to determine the nature, characteristics and functionality of the goods.

 

The form for the unilateral termination of contract can be downloaded HERE.

 

 

By using the services of LA-CHRIS Ltd. webshop you are accepting the Purchase terms.

 

If you do not agree with the terms, do not use the Website or order products via them.

 

The Websites contain the information about the products and services of LA-CHRIS Ltd. and serve as an electronic place of sale – webshop.

 

LA-CHRIS Ltd. is not liable for any possible damage caused by using the Websites and by using the information from the Websites for the purposes beyond their anticipated intention.

 

At the moment of the delivery of goods, the seller will deliver to the buyer a confirmation of the concluded contract on a permanent media. The confirmation will contain all the information from Article 57 of the Consumer Protection Act (OG 41/14, 110/15, 14/19).

 

 

By accepting the Purchase terms, the buyer agrees to the terms and accepts that they constitute an integral part of the Contract.

 

We inform You that any dispute shall be resolved peacefully – by mutual agreement, as well as about Your right to use the mechanisms of settling consumer disputes out of court by lodging a complaint to the Court of Honour of the Croatian Chamber of Economy, and/or by submitting a proposal or peaceful settlement to the Mediation Centre at the Croatian Chamber of Economy.

 

The headquarters of the company LA-CHRIS Ltd. are in Zagreb, in the Republic of Croatia. Legal disputes that may arise as a result of using the Websites (except unless it was stated differently by another agreement) shall be settled by a court in Zagreb, and in accordance with the legal regulations of the Republic of Croatia. By using the Websites, the user accepts that for any dispute or demand which resulted from, or is in connection with the Terms or with their implementation, the court in Zagreb shall be competent.

 

In case of filing complaints and solving consumer disputes online, you may use the Platform for online consumer dispute resolution (ODR Platform). The aforementioned platform, as well as any other needed information, can be accessed via the link http://ec.europa.eu/odr.

 

 Payment safety

 

Lacroa.hr web sale uses WSPay for online payments.

 

WSPay is a safe system for online payment in real time by credit or debit cards and other modes of payment. WSPay enables the seller and the buyer a safe entry and transfer of the recorded data on cards, which is confirmed by the PCI DSS certificate that WSPay has. WSPay uses the SSL certificate 256 with strong 256-bit encryption and TLS 1.2 cryptographic protocol as the highest levels of protection for the entry and transfer of data.

 

 

 

General provisions

We treat the data about our buyers responsibly, and we process and protect them in accordance with the standards established by the Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

 

Personal data of the buyers collected via the webshop are processes exclusively for the purpose of concluding and fulfilling mutual agreements i.e. services. By using appropriate technical and organizational measures, we protect the personal data of the buyers and keep them in accordance with applicable laws in the Republic of Croatia.

 

On the expiry of the time limits prescribed by law, we delete personal data of our buyers and anonymize them or usage for statistical purposes.

 

Via our Website – lacroa.hr – we collect only these personal data which are necessary for concluding and realizing mutual agreement i.e. our obligations. 

 

Personal data processing for marketing purposes is based on your voluntary and informed consent that can be revoked at any moment, at which revoking your consent does not influence the legality of processing prior to such revoking.

 

When we send you marketing messages, you will always have the opportunity to update your personal data, as well as the opportunity to change the manner of use or delete your personal data that we use for marketing purposes. 

 

Principles of personal data protection

 

We approach all personal data with confidentiality, taking into consideration an appropriate level of safety and protection.

 

Before introducing new technologies that may be used for personal data processing, we conduct a thorough analysis and adjustment of technological and organisational measures in order to ensure the application of the highest standards of personal data protection.

 

During personal data processing we bear in mind the obligation of professional non-disclosure in the manner regulated by the European Union and the Republic of Croatia. All the data about the users are closely kept and are available only to the employees who need these data to perform their work duties. All our employees and business partners responsibly and without exception respect these principles of personal data protection.

 

Your data will never be revealed to the third parties without your explicit request and a clear, unambiguous and precise consent or when it is necessary in order to deliver the contracted service.

 

Exceptionally, we can reveal your personal data to the competent authorities, state and public bodies if that is necessary to fulfil legal obligations, to protect your life interests or life interests of other natural persons. Equally, at the request of the court or other authorised state body, and for the purposes of the judicial proceedings (regardless of the phase the proceeding is in) or other proceeding by the competent bodies, we may reveal your personal data in the scope and to the extent of such a warrant. 

 

Payment by credit cards

 

The entry and transfer of personal data and data about the credit card number is protected by the highest security standards which are ensured by WSPay system for online authorisation of credit cards which is, in accordance with the demands of credit card institutions and credit card brands, as well as PCI DSS standard, protected by the SSL protocol of 256-bit encryption ensured by WspayTM system for online authorisation of credit cards. The authorisation and charge of credit cards is performed by using WSPay for the authorisation and charge in real time.

 

We do not record the number of your credit card, nor do we keep record of any transaction data. For charging via credit cards, lacroa.hr uses the services of the third party, i.e. authorised banking institution which protects your data through encryption. 

 

Data processing

 

Website lacroa.hr collects and records the data about IP addresses (Internet Protocol Address) of the users and on the location of the PCs for the needs of system administration, addressing malfunctions, confirming download of contents or advancing technical aspects of the internet service. Furthermore, it records the data about the usage of the Website lacroa.hr, such as e.g. common files about visits to certain sites and/or contents.

 

Such data do not represent personal data and cannot be directly or indirectly connected with a particular natural person, and are used solely for the purpose of advancing our service and adjusting and individualising the Website in accordance with the wishes and needs of individual users.

 

LA-CHRIS Ltd. respects the privacy of the users of lacroa.hr online store, and it processes all collected data exclusively to serve the purpose and intention they were given for, and in accordance with the General provisions and principles of data confidentiality.

 

LA-CHRIS Ltd. collects, processes and publishes the data about the manner and type of the usage of lacroa.hr website without connecting or revealing the user’s identity, i.e. their personal data.

 

In order to ensure the accuracy and updating of personal data, they will be kept or stored in as little as possible locations (i.e. only on the locations where it is necessary), so that we will enable the data subjects whose personal data is being processed to update their personal data in a simple and accessible manner, using good practice examples.

 

If it is established during data processing that certain personal data are inaccurate or not up to date, and they cannot be updated or such an update would result in disproportionate efforts or costs, such data shall be deleted. 

 

Exercise of rights by data subjects

 

Exercise of rights by data subjects is of particular importance to us and therefore we approach each request for the exercise of such rights with utmost seriousness, guided by the General Data Protection Regulation.

 

A data subject has the right to receive a confirmation whether their personal data is being processed or not. If their personal data are being processed, the data subject can request an access to their personal data, the purpose of data processing, category of personal data concerned and potential recipients that the personal data were revealed to (or will be revealed to on the ground of valid legal basis).

 

A data subject has the right to request the correction or deletion of their personal data, i.e. restriction of personal data processing, as well as transferability of the data.

 

Exercise of rights by the data subjects cannot influence their right to address the Personal Data Protection Agency, or another supervisory body.

 

A request for the exercise of rights is submitted via e-mail address: info@lacroa.hr.

 

Thus submitted request will be answered as soon as possible, and by latest within thirty (30) days. Appropriate steps will be taken to unambiguously determine the identity of the applicant before providing any information pertaining personal data.

 

We take security very seriously, particularly when it relates to unauthorised disclosure of personal data.

 

You may also request your personal data to be deleted without unnecessary delay if the personal data are no longer needed for the purposes they were collected for, or if they have to be deleted in order to comply with the regulations of the European Union or the Republic of Croatia. 

 

Final provisions

 

In case of a personal data breach, particularly an unauthorised intrusion into the IT system, we will inform the Personal Data Protection Agency about such a breach within 72 hours.

 

If the personal data breach can cause a high risk for the rights and freedoms of an individual, we will inform without delay all data subjects whose personal data were breached.

 

If you consider that we do not treat your personal data appropriately or if you are under the impression that the processing of your personal data does not comply with the General Data Protection regulation, you have the right to address the Personal Data Protection Agency.